Working in the world of an ————- office has led me to experience some extreme highs and deep lows professionally. As a front office manager, I have been placed in the unique position to fully observe almost all events in the office. In thinking through the different situations I have observed/experienced, both the good and the bad, I have come to conclude that:
- Education Should Never Cease – This is as simple as providing constructive feedback to employees without belittling them. No one ever learns by being verbally assaulted over an issue. Instead, taking time to work through/ explain a potential problem helps an employee when they tackle the same issue again in the future.
- Management Needs to Lead by Example – Yelling at employees, slamming the phone down on the desk in anger, and demanding unrealistic expectations are the actions of an office diva/ dictator. Don’t do these things! Instead, treat others as you want to be treated. A manager who believes that he has “earned” the right to treat employees in this manner, due to time spent working for the firm, is a manager leading his employees into a personal (daily) Hell. Don’t be this person.