PSN Failure

Dear Sony,

Where do I begin? Ever since purchasing a PS3 last year, I have loved your product. The box says that “it does everything” and the PS3 truly delivers. So here I was, enjoying the blu-ray and AAA games on your console, when suddenly the PlayStation Network goes out. Okay, I can deal with that. What I can’t deal with is finding out, almost a week later, that my personal information “may” have been compromised. By may, I mean my:

• Name
• Address (city, state, and zip)
• Country
• E-mail address
• Birthday
• PSN password and login name

All of the above have been “possibly” stolen from your system? What? You don’t know if whoever it was got my credit card information too? This is not acceptable. One of the first laws of business is to admit your mistakes upfront. This is especially true when it affects your clients and their personal banking information.

As of this morning, I have cancelled my credit card and have another one being reissued. I wish that I could somehow charge you, Sony, for my time and energy spent going about this task that never should have happened. Can you imagine if this had happened with Apple and iTunes?

My PS3 still sits faithfully by my television, waiting to connect to the Internet. While I appreciate the steps you have taken as a company to rectify this error (ie: shutting down the network), I do not appreciate the lack of communication on your part. My faith in Sony as a company has been shaken. Who is to say that this won’t happen again? I love my PS3, but I don’t love it enough to have my identity stolen and sold in some dark virtual alleyway. So what are you going to do, Sony, to regain my trust? I need something. A token that you are working to make sure that something like this never happens again. Ever. You can start by sending me an email telling me what I have read on different news sites. That is the least you can do.

Sincerely,

Bryan